Here are basic care instructions for each specific type of rug. Whether you purchased a hook, tufted, bamboo, or any other type of rug from us, you will find general care instructions here and below you will find more specific cleaning tips for your unique rug.
Vacuum the rug on a daily or weekly basis. Ensure the vacuum is on the highest bar setting away from the ground to prevent the vacuum from pulling on the fibers.
Vacuum the rug on a daily or weekly basis. Ensure the vacuum is on the highest bar setting away from the ground.
Vacuum the rug on a daily or weekly basis using ONLY the upholstery attachment. Do Not use any type of rotary vacuum with a beater bar. If you see the long end appear above the top edge of the rug, make sure NOT to pull on them. This is a normal occurrence with hand-hooked rugs known as “sprouting”. It is not a defect or design flaw. You may use scissors to very carefully cut the “sprouted” ends to make them appear even with the rest of the rug.
Make sure that when any liquid spills on the rug to blot it Immediately! You may wipe it down with a damp rag. Make sure to never saturate the rug with any liquid as it may damage the backing.
Jute & Sisal
These rugs are designed for indoor use only. They must be kept away from excessive moisture. Use a dry cloth to blot spills right away until the moisture is absorbed. Do not use any cleaning methods that involve water saturation. They are only to be professionally cleaned.
Clean as you would any other rug when used indoors. If they are used outdoors, they may be watered down with a hose and left to dry flat. Do not let them sit in standing water to preserve the quality and prevent molding.
Due to the long yarns that shag rugs have they should only be vacuumed with a hand attachment. Any spill will need to be blotted, cleaned, and dried right away. Any moisture that is left in the rug will collect dirt and cause the rug to matte.